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4.1 ★★★★★
Based on 2068 reviews
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Product Reviews
★★★★★ 1
NO WARRANTY EVEN IF YOU PAY EXTRA FOR IT.
Beware
I purchased a casement window air conditioner AND the asurion 3 year warranty extension for the unit. The air conditioner was faulty from day one in that the temperature control did NOT control temperature and the compressor would not stay on unless the unit was set at the minimum 62 F setting. I called the manufacturer/distributor of the air conditioner and they informed me that there was NO WARRANTY on the unit because it was sold by a third party. The unit was only warranted if it was purchased directly from the distributor themselves.
I then checked with the extended warranty company *asurion" and was told they would not warrantly the product until after 12 months subsequent from purchase.
I highly suggest that anyone concerned with receiving a working product from Amazon should take care to investigate thoroughly before placing an order.
I contacted Amazon and they will replace or refund these items however I see no choice but to get a refund. Replacement with a non-warrantied product seems like something even a very foolish person would not consider.
Asurion's policy on not honoring it's extended warranty until 12 months after purchase is also hmmmmm unusual and makes their warranty products a questionable purchase.
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Reviewed in the United States on April 17, 2018
★★★★★ 4
Awesome
The AC Unit was not working started a claim told them what was wrong and I got a gift card send to my amazon account to order another one i had a new one in three days due to me having amazon prime as well
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Reviewed in the United States on May 14, 2024
★★★★★ 5
Prompt service
Excellent service and got my refund via e-gift card. My portable ac heat combo unit failed after almost 3 years of use and I was refunded my purchase price. It’s easier to claim using their chat support.
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Reviewed in the United States on February 19, 2026
★★★★★ 5
Amazing, effortless, easy!
Excellent experience! I made a claim and they immediately issued an Amazon gift card for reimbursement. Entire process from start to finish was probably 2 minutes or less. Amazing, effortless, easy! Will purchase again for any other items that qualify.
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Reviewed in the United States on May 1, 2025
★★★★★ 5
It’s worth it
They sick with the insurance they cllaim
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Reviewed in the United States on June 1, 2026